Returns & Refunds Policy

Last updated: November 12, 2026

14-day return window

You can return a product within 14 days of the delivery date for a refund of the item price.

Eligibility

• The lift must be unused, not installed or anchored, and in its original packaging with all parts, hardware and manuals.
• Items damaged in transit, defective, or not what you ordered are always eligible; see "Damaged, defective or wrong items" below.
• Lifts that have been installed, anchored to concrete or used cannot be returned, but remain covered by the manufacturer's warranty.

How to start a return

1. Email [Support email] with your order number and the reason for the return.
2. We reply within 1 business day with a Return Authorization (RA) number and return instructions.
3. Repack the item in its original packaging and ship it to the address we provide. Returns sent without an RA number may be refused.

Return shipping costs

If you are returning an item because you changed your mind or ordered the wrong item, you pay the cost of return freight. We can arrange a freight pickup and give you the cost before it is booked. Original shipping charges are not refundable on these returns.

Damaged, defective or wrong items

If your item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with photos. We cover all return shipping costs and will send a replacement or give you a full refund, including the original shipping charge.

Refunds

Once we receive and inspect your return, we email you to confirm. Approved refunds go back to your original payment method within 5–10 business days of receipt. Your bank or card issuer may take a few extra days to post it.

Exchanges

To exchange a lift for a different model, return the original under this policy and place a new order, or contact us and we will help you arrange it.

Cancellations

You can cancel an order free of charge before it ships. Contact us as soon as possible at [Support email] or [Phone number].