Shipping Policy

Last updated: November 12, 2026

Where we ship

We ship to commercial and residential addresses in the contiguous United States (48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses or outside the United States.

Shipping cost

The shipping cost for your order is calculated and shown at checkout before you pay, based on the delivery address and the items in your cart. There are no additional delivery charges after checkout unless you request extra services (such as liftgate or residential delivery appointments) that were not included in your order; we will always confirm any such charge with you first.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding U.S. holidays). Orders placed after 2 pm on a business day, or on a weekend or holiday, start processing the next business day.

Delivery time

Car lifts ship by LTL freight truck. Delivery usually takes 8–21 business days from the date of your order, including processing time, depending on your location. These are estimates, not guarantees; weather and carrier delays can extend them.

Tracking and delivery appointment

When your order ships we email you a tracking number. The freight carrier will contact you by phone to schedule a delivery appointment, so please make sure the phone number on your order is correct.

Curbside delivery

Freight deliveries are curbside: the driver brings the shipment to the end of the truck or the curb. Moving the lift into your garage or shop is the customer's responsibility. Lifts are heavy (often 1,000–2,900 lb); arrange equipment or help in advance.

Inspect your shipment

Inspect every package before signing the delivery receipt (bill of lading). If you see damage, note it on the receipt, take photos, and contact us within 48 hours of delivery at [Support email]. We will arrange a replacement or repair at no cost to you for items damaged in transit.

Lost or missing items

If tracking shows your order delivered but you did not receive it, or a part is missing, contact us within 7 days of the delivery date and we will investigate with the carrier.